The complete lost & found management solution

From the forgotten item to the Google review: PeeK'in takes care of every step, your team only prints a label.

Today, a lost & found item costs phone calls, a rate lookup, packaging and a trip to the post office. PeeK’in turns that chore into customer service.

How it works

You log the item in one minuteA photo, a category, the guest's details: everything is done from the app, on desktop, tablet or smartphone.The owner is notifiedThey receive an automatic SMS, email and WhatsApp message, in their language, and get their item back from their phone.They choose and pay onlineHome delivery, hand-over at the front desk or abandonment. They pay the shipping fees online, with the SafeShip Option if they wish.PeeK'in ships and tracksReady-to-print label, suitable packaging, carrier chosen by destination (Colissimo, Chronopost, FedEx, UPS, DHL, Correos…), tracking until delivery, customs pro forma outside the EU.

PeeK'in ToDo board: lost & found items sorted by stage, from discovery to destocking — Guided logging: photo, category, guest.

Guest journey: from awareness to the stay, the item returned and the review published thanks to PeeK'in — The guest receives a link and gets their item back.

PeeK'in parcel ready to ship — Online payment, with or without the SafeShip Option.

Lost & found items list with their shipping status in the PeeK'in app — Label, carrier, tracking: everything is in the app.

What your team no longer does

less time per item (2 h → 30 min): −75%
of items resolved (shipped, handed over or abandoned): 5% → 50%
lost & found stock: −50%

No more calls or rate lookups: the owner is notified automatically and the rate is calculated by destination.
No more manual payment collection: they pay online before shipping.
No more piling stock: abandonment and hand-over are tracked, with a signed receipt.

Features

PeeK'in dashboard: the ToDo board sorts lost & found items by stage, from discovery to destocking

Simple app

Guided logging, photos and categories, on desktop, tablet or smartphone.

Dashboard

Items in progress, to process, resolved, and a ToDo board listing the actions to take.

Multi-property

Group view and per-site permissions, with the supervisor view of the Corporate plan.

International shipping

12 carriers, rate calculated automatically by destination, customs pro forma outside the EU.

Packaging supplied

Boxes and pouches delivered to your property, suited to the items (Premium and Corporate plans).

Reporting

Items, lead times, satisfaction: your indicators can be exported.

Before / after PeeK’in

What changes for a property that switches to PeeK’in.

Criterion	Without PeeK'in	With PeeK'in
Resolved items rate	5%	50%
Time per item	2 h	30 min
Image with the guest	Neglected	Professional
Google rating	Unchanged	A 5-star review requested at every return
Loyalty	Wait-and-see	A positive experience remembered

And every returned item can become a 5-star review

The owner has just recovered an item they thought they would never see again: they are grateful. PeeK’in then invites them to leave a review on your Google listing. Available with the Premium and Corporate plans.

Discover Google reviews

Also for car rental and theme parks

A returned vehicle, a day at the park coming to an end: the forgotten items are the same, and your customers expect the same answer. The Corporate plan adapts to your organisation, quoted on request.

See the Corporate plan

Our clients talk about it

Great application, fun and easy to use.

Sabrina — Housekeeper

We are more reactive, it’s easier for us because we don’t have to travel.

Virginia

Try PeeK’in with no long-term commitment

Book a demo: you will see the whole journey on your own cases.

Schedule a demo