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1 million lost & found items handled — hear it from our clients

One price per room, no long-term commitment

From €30 excl. tax per month for a 40-room hotel. Packaging included from Premium, shipping paid online by the item's owner. Stop whenever you want, after the current month.

Work out your Premium price

Not a hotel, or running a group? The Corporate plan is quoted on request.

Three plans

Essential

No subscription

Cottages, guest houses, furnished rentals, campsites

The essentials to return lost & found items, with no fixed fees: you only pay for the packaging.

  • 1 user
  • 1 location
  • 10 items logged per month
  • Packaging on order
  • Support by email
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Recommended

Premium

From €30 excl. tax / month

Hotels from 2 to 5 stars and palaces, from 10 rooms to more than a thousand

The full service, packaging included, price calculated from your number of rooms.

  • 5 users
  • 1 location
  • Unlimited items
  • Packaging included
  • Support by chat and phone
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Corporate

On quotation

Hotel groups with more than 10 properties, car rental, theme parks

Multi-property, per-user permissions, your logo on the packaging, quarterly reporting, priority support.

  • Unlimited users, locations and items
  • Packaging included
Request a quote

Compare the plans

All plans ship internationally, with labels and customs pro forma generated automatically.

Feature Essential Premium Corporate
Lost and found items management
Quick and easy registration of items
Secure handover management
Automatic owner alerts
Dashboard
Stock management
To-Do Board (action board)
Multi-establishment supervisor view
Quarter reporting
Shipping management
Shipments anywhere in the world
Automatic editing of packing slips
Automatic editing of custom invoices outside the EU (Pro forma)
Collection by courier for express shipments (UPS, DHL, FedEx, Chronopost)
Packaging (cartons, foam envelopes, textile envelopes) Pay per pack
Management of oversized and customised packages On request
Weighing scale for items
Automatic replenishment of packaging
Your logo on the packaging
Settings and options
Organization settings
Discovery locations 3 Unlimited Unlimited
Personalised marketing messages (packages and emails)
Customer review management
Option to publish reviews on Google My Business
Possibility to offer shipping costs to owners
Option to deactivate on-site return of items
Option to deactivate low-cost shipments
Management of user rights
Customised services on request
Support
Access to the knowledge base and FAQ
Support by email and chatbox
Support by phone
Priority support

How is the price calculated?

See the Start / Medium / Large grid and three examples
Offer Rooms Price excl. tax / month
Start 0 to 40 rooms €30
Medium 41 to 100 rooms Start + €0.80 / additional room
Large more than 100 rooms Medium + €0.40 / additional room

Examples

  • Hotel with 45 rooms: Medium offer €30 + (45 - 40) x €0.80 = €34 excl. tax / month
  • Hotel with 75 rooms: Medium offer €30 + (75 - 40) × €0.80 = €58 excl. tax / month
  • Hotel with 150 rooms: Large offer €30 + (100 - 40) x €0.80 + (150 - 100) × €0.40 = €98 excl. tax / month

Frequently asked questions

What is the commitment period?

It depends on the payment method. With a monthly SEPA direct debit, you are committed for the current month. With an annual bank transfer, for the current calendar year. To stop or change plan, write to us at help@peekin.me: the change applies the following month.

Who pays for what?

You pay for the packaging with the Essential plan, or a subscription that includes it with Premium and Corporate. The item’s owner pays the shipping fees online, before shipping. With Premium and Corporate, you can choose to offer them.

How long does it take to get started?

Your account is created in under 5 minutes. You are then guided at every step: knowledge base, email and chat for all plans, phone with Premium and Corporate.

Do I have to use PeeK'in packaging?

Yes. Its weight, volume and sturdiness guarantee the delivery of your shipments. An item shipped without PeeK’in packaging is not guaranteed.

Who drops off the parcels?

For express shipments (Chronopost, FedEx, UPS, DHL), a courier comes to your property. For economy shipments (Colissimo, Delivengo), the postman takes them if you have a collection contract with La Poste; otherwise, you drop them off at the nearest post office.

What happens if a parcel is lost?

Every parcel is tracked until delivery. With Premium and Corporate, our team handles incidents with the carriers. At checkout, the owner can add the SafeShip Option: in the event of a confirmed loss, they are compensated under the terms of the option.

Is my data protected?

We do not sell your data. It is hosted on servers in the European Union, in accordance with the GDPR. Our payment solutions are PCI certified. For any request about your data, write to gdpr@peekin.me.

Does PeeK'in connect to my tools?

PeeK’in interfaces with RoomChecking, 1Check and Sésame. Your PMS or another software: on request.

Start this month, stop whenever you want

A 30-minute demo, then your account is ready in under 5 minutes.

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