How to ship a lost item abroad
Prohibited items, customs outside the EU, rates and delivery times: the rules and tips for returning a lost item to another country without the parcel coming back.
· 2 min read
Resources
To manage your lost & found well: the solution, the Google reviews feature and our pricing. And our practical guides on lost & found.
Where to start
The solution
Logged in one minute, owner notified, choice and payment online, parcel shipped: the complete journey of a lost & found item, with the SafeShip Option.
Google reviews
Every returned item can become a 5-star review: how the feature is activated and what it brings to your listing.
Pricing
A price per room, with no fixed term: Essential, Premium or Corporate depending on your property.
Our guides
Shipping a lost item to its owner, professionally
Packaging, carrier, tracking, enclosed message: the details that make shipping a lost item an extension of your service rather than a source of complaints.
· 3 min read
Lost and found: best practices for professionals
Storage, responsiveness, paying for shipping: the best practices professionals use to make lost and found a driver of satisfaction rather than a point of friction.
· 3 min read
How to ship a valuable item a guest left behind
Express, declared value or in-person handover: which shipping option to choose and how to pack a valuable item so that it reaches your guest intact.
· 2 min read
Preparing a fragile or valuable parcel
Laptop, tablet, cosmetics, cash: how to pack and ship the fragile or valuable items your guests leave behind without breakage or refusal by the carrier.
· 4 min read
Handing over a lost item in person
Signed receipt, agreed time slot, identified representative: how to secure the on-site return of a lost item and turn it into a good impression.
· 3 min read
Which items are prohibited in parcels?
Aerosols, batteries, cash, weapons: the list of frequently forgotten items that cannot be shipped in a parcel, and the restrictions specific to certain countries.
· 3 min read
How long should a hotel keep lost items?
Three years under the French Civil Code, one year in practice: what the law says, what the industry does and our advice to keep your storage from overflowing.
· 2 min read
See PeeK’in on your lost & found
A 30-minute demo, by video call, on your real-life cases.
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