Every returned item can become a 5-star review

A guest who gets their item back is grateful. PeeK'in invites them to say so on your Google listing — at the right moment, with no effort from your team.

Google reviews generated for our clients: 20,000
Google reviews are 5 stars: 9 out of 10
across 100,000 customer reviews: 4.8/5

How it works

The item is returnedParcel delivered at home or handed over at the front desk. The guest has just recovered an item they thought they would never see again.The guest is invited to rate their experiencePeeK'in sends them an invitation, in their language, with a single question. Your team has nothing to do.They publish their review on your Google listingIf they wish, they publish their review in one click. The invitation redirects them straight to your Google listing.

Illustration: a guest waves at glowing stars in front of a hotel terrace

Guest journey: from awareness to the stay, the item returned and the review published thanks to PeeK'in

Why your Google rating matters

One traveller in two books a hotel rated above 4/5. Every recent review weighs more than an old one: your rating is decided over the last few months. And a returned lost & found item is one of the rare moments of positive emotion in the guest journey.

A traveller's purchase journey: awareness of the need, search for information including Google rating and reviews, assessment of alternatives, booking, then the stay and a review published after an item was returned thanks to PeeK'in

Before / after

Criterion	Without PeeK'in	With PeeK'in
Google rating	Your current rating	Regular 4.8/5 reviews, fed by returns
Reputation	Invisible lost & found management	A service noticed and commented on
Loyalty	Disappointed or indifferent guest	Guest won back

What your guests write

Excerpts from reviews published on the Google listings of equipped properties.

Great service at a wonderful location.

Cherubin M.

This is the first time I’ve ever received an email from a hotel about lost and found items after checkout. I was very pleasantly surprised. Thank you to Hôtel l’Elysée Val d’Europe; we had an excellent stay at your hotel!

Chiu P. W

Perfectly lovely hotel with great service, food and rooms beyond comfortable! And, when I left my book there - on purpose - they notified me to see if I wanted them To send it or donate it!

Sarabeth F.

Ideal location in the heart of Paris, with a beautiful view of the city. The staff is professional and attentive. The room is spacious and comfortable. A thoughtful gesture for my little dog was much appreciated… The breakfast is very diverse. Highly recommended.

Sylvie L.

Included in the Premium and Corporate plans

Review collection is part of the PeeK’in journey: no module to install, no extra cost. It is included in the Premium and Corporate plans.

See pricing

See how your returns feed your Google listing

Book a demo: you will see the guest journey, from the return to the published review.

Schedule a demo