About PeeK'in
A team from Nantes, serving the properties that return lost & found items to their owners since 2017.
Our mission: being of service
An item forgotten in a room means a guest to call back, a rate to look up, a parcel to prepare and a trip to the post office. PeeK’in exists to take that chore out of your teams’ day.
Our goal comes down to two promises: save your front desk time, and turn every returned item into a satisfied guest. In short, being of service.
Once upon a time…
At the origin of PeeK’in is Jérôme Pasquet, our founder. A frequent business traveller, he noticed that not a week went by without him or a colleague leaving an item behind in a hotel. Endless delays, complicated payment for the shipment, parcels cobbled together from old boxes sealed with thick tape: he had seen it all.
He talked to hoteliers, then commissioned a market study: a great many of them were in the same situation. PeeK’in was born in Nantes in 2017, with a simple goal: free tourism professionals from these time-consuming tasks, so they can focus on their job and stay available for their guests.
PeeK’in today
What the team has achieved with its clients, hotels first, in France and across Europe.
- properties equipped across Europe
- Nearly 1,000
- lost & found items handled
- 1 million
- parcels shipped worldwide
- Over 100,000
Our DNA: service first
Our clients go out of their way for their own guests. We do the same for them: that is what the whole team has in common.
The app was designed with hoteliers and keeps improving thanks to requests from our clients, across all sectors. Co-development, with simplicity as our leitmotiv.
We make sure the efficiency of the app and of our logistics service goes hand in hand with friendliness: our clients appreciate finding us at their side, listening to them.
Atout France 2020 laureate
PeeK’in was recognised by Atout France in the Tourism and Innovation category in 2020.
The team
Varied profiles, from all walks of life, with one thing in common: a love of being of service.
Jérôme Pasquet
CEO and co-founder
The talker of the team: chatting with hoteliers is how he came up with PeeK’in, and he hasn’t stopped since.
Jérôme Dumas
CTO and co-founder
From code to cardboard boxes: Jérôme has a hand in everything that keeps PeeK’in running, and prefers one simple feature that works to ten that impress.
Flavien Hay
Head of Sales
From Angers, and a rugby player: he guides properties from the demo to go-live, and never drops a case.
Solène Lelièvre
Head of Customer Service
An item stuck somewhere, a question left unanswered? Solène won’t let go until it’s sorted.
Pauline Jean-Victor
Customer Relations Officer
She loves cats as much as hoteliers — and the hoteliers have her number.
Nermin Fania
Customer Relations and Legal Support Officer
Clients or contracts, Nermin answers fast and right: the person you write to when you don’t know who to write to.
Justin Fournier
Developer
He evolves the app to the rhythm of hoteliers’ feedback — and fixes things before you’ve finished explaining.
Emmanuel Legris
Business Developer España, Portugal, Andorra
From Spain, Manu opens the doors of Iberian hotels — and answers in three languages without ever changing his tone.
Baptiste Julio
Software developer (apprentice)
He joined as an apprentice and has been shipping code to production since week one.
Alyssa Faitout
Supply chain
Boxes, pouches, bags: if packaging runs low anywhere in Europe, Alyssa has already ordered more.
Would you like to meet us?
A 30-minute video demo, with one of us, on your own cases.
Schedule a demo (new window)